Frequently Asked Questions

What is an Equipment Maintenance Program?

An equipment maintenance program provides a plan for the medical devices to be checked for their manufacturer recommended service schedule. We will go through your healthcare facility and inventory your equipment to create a plan for you.

How often does my medical equipment need Preventative Maintenance?

Each piece of medical equipment has a different preventative maintenance schedules depending on the manufacturer’s recommendations. Most equipment will be checked on an annual basis.

How do I request Service?

You can call us at 800-448-0814 or head over to our contact page and send us an email.

What is ACT-Paragons Service area?

We provide service in Michigan and Ohio.

What is your policy on returns?

We have a 90 day return policy

What are your business hours?

8:00 am – 4:00 pm EST